Booking Terms and Conditions
Last updated: 7 August 2026
1. About these terms
These terms apply to accommodation, wedding and exclusive-event bookings made with:
Haworth Manor Ltd, trading as Lindors Country Estate
Company number: 14378849
Lindors Country Estate
Stowe Road
St Briavels
England
GL15 6RB
United Kingdom
Email: lindorscountryhouse@outlook.com
Telephone: +44 (0)7414 473004
In these terms, “Lindors”, “we”, “us” and “our” mean Haworth Manor Ltd. “You” and “your” mean the person making the booking.
Your booking confirmation and any signed booking contract form part of your agreement with us. If a booking confirmation contains arrangements specific to your booking, those arrangements should be read together with these terms.
Nothing in these terms affects your statutory rights.
2. Making a booking
A reservation is not confirmed until:
we have accepted the booking;
we have received the required deposit or full payment; and
for a wedding or exclusive event, the booking contract has been signed.
We will confirm an accepted booking in writing.
Before confirming a booking, you should check that the dates, accommodation, number of guests, price and other arrangements shown in your quotation or booking documents are correct.
The person making the booking is responsible for:
providing accurate booking information;
making payments when due;
passing relevant information and these terms to the other guests; and
ensuring, so far as reasonably possible, that guests and invited suppliers comply with these terms.
3. Minimum booking and maximum stays
Manor House
Exclusive-use Manor House accommodation has a minimum booking of eight guests.
The maximum stay in the Manor House is seven nights.
Garden Lodges
The maximum stay in a Garden Lodge is six nights.
A longer stay is only permitted where Lindors expressly agrees to it in writing.
4. Self-catering accommodation
The Manor House and Garden Lodges are provided on a self-catering basis.
Guests should bring the food, drink, toiletries, personal items and other consumable supplies they expect to need during their stay.
The following are included:
complimentary Wi-Fi;
heating;
bed linen;
towels; and
an iron and ironing board, available on request.
Only amenities expressly identified in the booking confirmation, these terms or other written information supplied by Lindors should be treated as included in the booking.
5. Children
Children are welcome at Lindors but must be appropriately supervised by a responsible adult at all times.
The person responsible for a child must take reasonable care for the child’s safety and must ensure that the child does not cause damage or unreasonable disturbance.
6. Pets and assistance animals
Pets are not permitted in the Manor House, Garden Lodges or other estate buildings.
If you need to bring an assistance animal, please contact us before booking so that appropriate arrangements and any reasonable adjustments can be discussed.
7. Smoking and vaping
Smoking and vaping are not permitted inside the Manor House, Garden Lodges or any other building at Lindors.
8. Noise and consideration for others
Guests must respect the peaceful character of the estate and avoid causing unreasonable noise, nuisance or disturbance.
Particular consideration must be shown to guests occupying neighbouring lodges and to other people on or near the estate.
9. Care of the property and damage
Guests must take reasonable care of the accommodation, buildings, grounds, furniture, equipment and other property belonging to Lindors.
You must tell us promptly about any significant damage, breakage or safety issue discovered or caused during the booking.
You will be responsible for the reasonable cost of repairing damage or replacing missing or damaged items where the loss or damage:
was caused deliberately or negligently by you, a member of your party or a visitor invited by you; and
goes beyond fair wear and tear.
We will take reasonable account of the age and existing condition of an item when calculating any amount due. We will provide an explanation of the charge and reasonable supporting information upon request.
10. Changes made by you
Requests to change a booking must be made in writing.
A requested change is not agreed until we confirm it in writing. Whether a change can be accepted will depend on availability and the nature of the booking.
A significant change of date may be treated as a cancellation of the original booking and the creation of a new booking. If so, we will explain any applicable cancellation charge before the change is completed.
11. Weddings and exclusive events
Deposit and confirmation
A deposit equal to 25% of the total booking value is required to secure the date.
The booking is confirmed only after we have received the deposit and the booking contract has been signed.
Subject to applicable consumer law, the deposit forms part of the cancellation charge if you cancel the booking.
Balance payments
The payment schedule is:
25% deposit when the booking is made;
a further 50% of the total booking value six months before the event; and
the remaining 25% balance eight weeks before the event.
If the booking is made after one of these payment dates has passed, the amount which would already have fallen due must be paid when the booking is confirmed.
Cancellation by you
If you cancel a wedding or exclusive event, the following maximum cancellation charge applies:
When written cancellation is receivedMaximum cancellation chargeMore than 10 months before the event25% of the total booking valueBetween 6 and 10 months before the event50% of the total booking valueLess than 6 months but more than 8 weeks before the event75% of the total booking value8 weeks or less before the event100% of the total booking value
For clarity, these percentages are not added together. The relevant percentage is the maximum total cancellation charge.
The amount retained or charged will not exceed the losses Lindors reasonably expects to incur as a direct result of the cancellation, taking account of:
costs already incurred in connection with the booking;
costs we no longer have to incur;
our reasonable loss of profit; and
income received by reselling the date or services.
We will take reasonable steps to reduce our loss, including making reasonable efforts to resell the cancelled date.
If we secure an alternative booking for the same date, we will recalculate the cancellation charge. We will refund any amount you have paid above our resulting reasonable net loss.
We may explain how a cancellation charge has been calculated if you ask us to do so.
12. Exclusive Manor House accommodation
Deposit and balance
A deposit equal to 25% of the total booking value is payable when the booking is made.
The remaining balance is due 30 days before arrival.
If the booking is made fewer than 30 days before arrival, the full booking value is payable when the booking is confirmed.
Cancellation by you
If you cancel an exclusive Manor House accommodation booking, the following maximum cancellation charge applies:
When written cancellation is receivedMaximum cancellation chargeMore than 60 days before arrival25% of the total booking valueBetween 30 and 60 days before arrival50% of the total booking valueFewer than 30 days before arrival, or in the event of a no-show100% of the total booking value
For clarity, these percentages are not added together. The relevant percentage is the maximum total cancellation charge.
The amount retained or charged will not exceed the losses Lindors reasonably expects to incur directly as a result of the cancellation. We will take account of costs saved and income received from reselling the accommodation.
We will take reasonable steps to reduce our loss. If the cancelled dates are resold, we will recalculate the cancellation charge and refund any amount paid above our reasonable net loss.
13. Garden Lodge accommodation
Cancellation by you
The following cancellation terms apply to a Garden Lodge booked on the Standard Rate:
When written cancellation is receivedCancellation charge14 days or more before arrivalNo cancellation chargeBetween 7 and 13 days before arrival50% of the booking valueFewer than 7 days before arrival100% of the booking valueFailure to arrive without cancelling100% of the booking value
Where a cancellation charge applies, it will not exceed the reasonable net loss caused by the cancellation. We will take account of costs saved and any income received by reselling the lodge.
If the lodge is resold, we will recalculate the charge and refund any amount paid above our reasonable net loss.
These conditions apply to the Standard Rate. If another rate or offer has different cancellation conditions, those conditions must be clearly given to you before booking and recorded in your booking confirmation.
14. How to cancel
You must notify us of a cancellation as soon as reasonably possible by emailing:
lindorscountryhouse@outlook.com
A cancellation takes effect when we receive the written notice. We will acknowledge the cancellation in writing.
Accommodation and leisure services supplied for a specific date or period do not ordinarily carry the general 14-day statutory cooling-off right applicable to some online purchases. The cancellation rights set out in these terms therefore apply unless the law gives you additional rights in the particular circumstances.
We strongly recommend arranging suitable wedding or travel insurance covering cancellation, illness and other circumstances which could prevent the booking from proceeding.
15. External suppliers
Unless a supplier is engaged directly by Lindors as part of the services we have agreed to provide, the supplier is independent of Lindors.
We are not responsible for the acts, omissions or failure of an external caterer, florist, entertainer, photographer, videographer or other contractor engaged directly by you.
You are responsible for making your own arrangements with those suppliers and for ensuring that they comply with relevant estate requirements.
This clause does not exclude responsibility for a supplier engaged by Lindors to perform part of our obligations to you.
16. Events beyond our reasonable control
An “Event Beyond Our Reasonable Control” means an event which we could not reasonably prevent or avoid and which prevents or materially affects the performance of the booking.
Depending on the circumstances, this may include:
severe weather, flooding, storms or snow which make the property unsafe or inaccessible;
fire, explosion or serious structural damage;
failure of essential electricity, water, gas or telecommunications services;
government restrictions or legal requirements preventing the booking from taking place;
a pandemic, epidemic or public-health emergency;
industrial action affecting the venue or an essential service;
terrorism, civil unrest, war or national emergency; or
a natural disaster.
We will contact you as soon as reasonably possible if such an event materially affects your booking.
Where Lindors cannot provide the booked accommodation or event, we will first discuss the available options with you. These may include:
moving the booking to a mutually agreed alternative date;
providing a credit for a future booking; or
offering suitable alternative accommodation.
You are not required to accept a rescheduled booking, credit or alternative accommodation.
If we cannot provide the contracted service and no acceptable alternative is agreed, we will refund the money paid for services that will not be provided. Any deduction will be limited to an amount which may lawfully be retained, taking account of services already supplied and any other relevant circumstances.
Neither party will be responsible for a failure caused by an Event Beyond Our Reasonable Control to the extent that the failure could not reasonably have been avoided. This does not remove any right to a refund or other remedy provided by law.
17. If accommodation becomes unavailable
If booked accommodation becomes unavailable for reasons beyond our reasonable control, we will make reasonable efforts to offer suitable alternative accommodation.
You do not have to accept accommodation which is materially different from what was booked.
If no suitable alternative can be arranged or accepted, we will refund the amount paid for the accommodation we cannot provide.
18. Personal belongings and vehicles
Guests remain responsible for looking after their belongings, valuables and vehicles.
We are not responsible for loss, theft or damage which:
was not caused by a breach of contract, negligence or other legal duty by Lindors;
was not reasonably foreseeable when the contract was made; or
results from belongings being left unattended, except where Lindors has failed to take reasonable care.
Nothing in these terms excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
failure to provide services with reasonable care and skill; or
any other liability which cannot legally be excluded or limited.
19. Our responsibility for providing the booking
We will provide the services included in the booking with reasonable care and skill.
We are responsible for losses which are a foreseeable result of our breach of contract or failure to use reasonable care and skill. A loss is foreseeable if it was obvious that it would happen or if both parties knew when the booking was made that it might happen.
These terms do not restrict the remedies available to you under the Consumer Rights Act 2015 or other applicable law.
20. Complaints
If a problem arises during a stay or event, please tell us as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve it.
Complaints can be made using:
Email: lindorscountryhouse@outlook.com
Telephone: +44 (0)7414 473004
Post: Lindors Country Estate, Stowe Road, St Briavels, England, GL15 6RB, United Kingdom
Making a complaint promptly does not remove any rights you have under applicable law.
21. Personal information
We process personal information in accordance with our Privacy and Cookies Policy, available on our website.
22. If part of these terms is invalid
If a court or other competent authority decides that part of these terms is unlawful or unenforceable, the remaining provisions will continue to apply.
23. Governing law
These terms and the booking are governed by the law of England and Wales.
If you are a consumer, you may bring proceedings in the courts that have jurisdiction under applicable consumer law. Nothing in this section removes any mandatory rights you have under the law of the country in which you live.