Privacy and Cookies Policy

Last updated: 7 August 2026

1. Who we are

This Privacy and Cookies Policy explains how Haworth Manor Ltd collects, uses and protects personal information in connection with Lindors Country Estate.

The data controller is:

Haworth Manor Ltd, trading as Lindors Country Estate
Company number: 14378849
Registered office: Lindors Country Estate, Stowe Road, St Briavels, England, GL15 6RB, United Kingdom
Email: lindorscountryhouse@outlook.com
Telephone: +44 (0)7414 473004

In this policy, “Lindors”, “we”, “us” and “our” refer to Haworth Manor Ltd.

We are responsible for deciding how and why personal information covered by this policy is used.

2. Who this policy applies to

This policy applies to people who:

  • visit or use our website;

  • make an enquiry or request a viewing;

  • request a brochure or quotation;

  • make, discuss or attend an accommodation, wedding, event or venue booking;

  • visit or stay at Lindors Country Estate;

  • communicate or do business with us;

  • subscribe to our news or marketing communications;

  • enter a promotion or provide feedback; or

  • appear in photographs, recordings or CCTV images collected by us.

It may also apply to members of a booking party and guests whose information is supplied to us by the person organising a stay, wedding or event.

3. Personal information we collect

The information we collect depends on how someone interacts with us.

Contact and identity information

This may include:

  • name and title;

  • postal address;

  • email address;

  • telephone number;

  • signature; and

  • the organisation someone represents, where relevant.

Enquiry and booking information

This may include:

  • proposed and confirmed booking dates;

  • accommodation, wedding or event requirements;

  • arrival and departure details;

  • room allocations and occupancy information;

  • information about members of a booking party;

  • guest numbers and age groups;

  • chosen services, packages and suppliers;

  • correspondence, meeting notes and agreed arrangements;

  • requests, preferences and special instructions;

  • contract, invoice and payment information; and

  • complaints, feedback and survey responses.

Payment information

We may collect information concerning deposits, balances, refunds and payment history.

Card payments may be processed by a specialist payment provider. Where this happens, the provider processes the card details securely. We do not ordinarily retain complete card numbers or card security codes.

Special requirements

You may choose to tell us about:

  • food allergies or dietary requirements;

  • disabilities or accessibility requirements;

  • medical needs relevant to a stay or event; or

  • other information needed to accommodate you safely.

This information can constitute special-category personal data and receives additional protection.

Please provide only information that is relevant to your requirements.

Website and technical information

When someone uses our website, we may collect:

  • IP address;

  • approximate location;

  • browser and device type;

  • operating system;

  • referring website;

  • pages viewed and links selected;

  • dates, times and duration of visits;

  • interactions with online forms; and

  • cookie identifiers and consent choices.

Images and recordings

We may collect:

  • CCTV images where CCTV is operated and appropriate signs are displayed;

  • photographs or recordings made at promotional events or with appropriate permission; and

  • photographs supplied to us for publication, testimonials or promotional use.

Professional photographers, videographers and other suppliers engaged directly by a customer may be separate data controllers responsible for their own use of personal information.

Business and supplier information

If you work with us, we may hold your business contact details, insurance information, invoices, payment details, correspondence and records of the services you provide.

4. How we obtain personal information

We collect information:

  • directly from you by email, telephone, post, online form or in person;

  • when you visit our website;

  • when you make or pay for a booking;

  • during viewings, meetings, stays and events;

  • from the person arranging a booking on your behalf;

  • from a wedding or event organiser;

  • from an accommodation or venue-booking platform;

  • from payment, booking and customer-management providers;

  • from suppliers involved in delivering your booking;

  • through cookies and similar website technologies; and

  • from publicly available sources where reasonably necessary.

If you provide information about another person, you should make sure that you are authorised to do so and that they have been given access to this policy.

5. How we use personal information

Responding to enquiries

We use contact information and enquiry details to:

  • respond to questions;

  • arrange viewings;

  • understand requirements;

  • prepare proposals or quotations; and

  • take steps towards a possible booking.

Our lawful basis is taking steps at your request before entering into a contract. We may also rely on our legitimate interest in responding to genuine business enquiries.

Managing bookings and providing services

We use information to:

  • create and administer bookings;

  • prepare and perform contracts;

  • allocate accommodation;

  • coordinate weddings and events;

  • provide requested facilities and services;

  • communicate important information;

  • take payments and issue invoices;

  • manage changes, cancellations and refunds; and

  • respond to problems or complaints.

Our lawful basis is that the processing is necessary to enter into or perform a contract. Where another person made the booking, we may rely on our legitimate interest in administering it and providing the requested services to the booking party.

Health, dietary and accessibility requirements

Where you voluntarily provide sensitive information, we use it to accommodate your requirements and provide services safely.

Where required, we rely on your explicit consent. In an emergency, information may also be used where necessary to protect someone’s vital interests.

Consent may be withdrawn by contacting us, although this could affect our ability to meet a particular requirement safely.

Payments, accounting and legal compliance

We process information to:

  • administer payments and refunds;

  • prevent and investigate fraud;

  • maintain accounting and tax records;

  • meet licensing, health and safety, insurance and other legal requirements;

  • respond to regulators and public authorities; and

  • establish, exercise or defend legal claims.

Our lawful bases are performing our contract, complying with legal obligations and pursuing our legitimate interests in protecting and managing our business.

Security and prevention of crime

We may process visitor records and CCTV images to protect guests, staff, buildings, grounds and property, and to prevent or investigate crime or incidents.

Our lawful basis is our legitimate interest in maintaining a safe and secure venue. Information may also be disclosed where required by law.

CCTV is used only in areas where appropriate signage is displayed. It is not used in bedrooms, bathrooms or other areas where people reasonably expect complete privacy.

Improving our services and website

We may use feedback and permitted website information to:

  • understand how our services and website are used;

  • improve the customer experience;

  • diagnose technical problems;

  • measure the effectiveness of our communications; and

  • plan and develop our business.

Our lawful basis is our legitimate interest in improving and operating the business. Where cookies or similar technologies require consent, we rely on consent instead.

Marketing

We may send information about Lindors, including venue news, events, services and offers:

  • where you have asked us to do so;

  • where you have provided consent; or

  • in limited circumstances, where you are an existing customer and the law permits us to contact you about similar services.

You may unsubscribe at any time by:

We do not sell personal information to third parties for marketing.

Photography and publicity

We may use photographs or recordings for our website, brochures, social-media accounts and other promotional materials where we have an appropriate lawful basis.

For identifiable close-up photographs used primarily for promotion, we will normally seek permission or consent. Consent can be withdrawn for future use, although it may not always be possible to recall materials already printed or lawfully published.

Customers arranging private events should tell us about any photography restrictions or safeguarding concerns in advance.

6. Our lawful bases

Depending on the circumstances, we process personal information because:

  • it is necessary to take steps before entering into a contract;

  • it is necessary to perform a contract;

  • we must comply with a legal obligation;

  • we or another person have a legitimate interest that is not overridden by the individual’s rights;

  • the individual has given consent; or

  • it is necessary to protect someone’s vital interests.

Our principal legitimate interests include operating and protecting Lindors, responding to enquiries, providing customer service, improving our services, maintaining appropriate records and handling legal claims.

Where we rely on consent, consent may be withdrawn at any time. Withdrawal does not make earlier processing unlawful.

7. When information must be provided

Certain information is required so that we can respond to an enquiry, enter into a contract or provide a booking.

If required information is not provided, we may be unable to process the enquiry, accept the booking or provide part of the requested service. We will explain this where appropriate.

8. Who we share information with

Where necessary, we may share relevant information with:

  • website-hosting and technical-support providers;

  • booking, venue-management and customer-management systems;

  • payment processors, banks and financial-service providers;

  • email, document-storage and communication providers;

  • caterers and other suppliers involved in a stay, wedding or event;

  • professional advisers, including accountants, insurers and solicitors;

  • marketing and analytics providers where the required consent has been obtained;

  • accommodation and venue-booking platforms involved in a reservation;

  • emergency services;

  • courts, law-enforcement agencies, regulators and public authorities;

  • fraud-prevention and security providers; and

  • prospective purchasers and professional advisers if our business or assets are sold or reorganised.

We disclose only the information reasonably needed for the relevant purpose.

Organisations processing information on our instructions must protect it and use it only for the agreed purpose. Some organisations, such as banks, booking platforms and professional advisers, may act as independent data controllers and provide their own privacy information.

We do not sell or rent personal information.

9. International transfers

Some technology and service providers may store or access information outside the United Kingdom.

Where personal information is transferred to another country, we use safeguards required by UK data-protection law. Depending on the destination and provider, these may include:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved standard contractual clauses; or

  • another legally permitted transfer mechanism.

Additional technical or contractual safeguards will be used where appropriate.

You may contact us for further information about safeguards relevant to your personal information.

10. How long we keep information

We retain personal information only for as long as reasonably necessary.

Our normal retention periods are:

InformationNormal retention periodGeneral enquiries that do not become bookingsUp to 2 years after our last meaningful contactBooking contracts, correspondence and customer recordsUp to 6 years after the booking or eventInvoices, payments and accounting recordsNormally 6 years after the relevant financial yearDietary, accessibility and health informationDeleted or anonymised when no longer needed, normally within 3 months after the booking unless required for a complaint, incident or legal claimUnsuccessful job applicationsNormally 6 months after the recruitment processSupplier and commercial recordsUp to 6 years after the relationship endsMarketing recordsUntil consent is withdrawn, an objection is made or the information is no longer reasonably currentMarketing suppression recordsRetained as necessary to ensure that an opt-out continues to be respectedRoutine CCTV footageNormally overwritten within 30 daysCCTV relating to an incidentRetained until the investigation or related claim is concludedCookie consent recordsFor the period needed to demonstrate and respect the visitor’s selectionWebsite analytics informationAccording to the settings and retention periods of the relevant analytics service

Information may be retained for longer where required by law, insurance requirements, an investigation, a complaint or a legal claim.

When no longer required, information is securely deleted, destroyed or anonymised.

11. How we protect information

We use proportionate technical and organisational safeguards designed to prevent personal information from being accidentally lost, altered, disclosed, accessed or used without authority.

These measures include:

  • restricting access to people who need the information;

  • using password protection and appropriate account security;

  • selecting reputable service providers;

  • maintaining suitable backup and security arrangements;

  • disposing of information securely; and

  • taking appropriate action if a personal-data breach occurs.

No website, email service or internet transmission can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information by ordinary email.

12. Your data-protection rights

Subject to applicable conditions and exemptions, you may have the right to:

  • be informed about how we use your information;

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request erasure of information;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • object at any time to direct marketing;

  • request portability of certain information;

  • withdraw consent where processing is based on consent; and

  • request safeguards concerning significant automated decisions.

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.

These rights are not absolute. For example, we may need to retain information to comply with the law, perform a contract or deal with a legal claim.

To exercise a right, contact:

Email: lindorscountryhouse@outlook.com
Telephone: +44 (0)7414 473004
Post: Lindors Country Estate, Stowe Road, St Briavels, England, GL15 6RB, United Kingdom

We may request information needed to confirm your identity. We normally respond within one month and do not ordinarily charge a fee.

13. Children

Our website is not intended to collect personal information directly from children who are independently arranging services.

We may receive information about children from a parent, guardian, lead booker or event organiser where children are included in a booking. We use this information only as reasonably necessary to administer the booking, accommodate a relevant need or protect the child’s health and safety.

Parents, guardians and event organisers should avoid providing unnecessary information about children.

14. Other websites and services

Our website may link to booking platforms, social networks, maps or websites operated by other organisations.

Those organisations control their own websites and may collect personal information under their own privacy policies. We are not responsible for their privacy practices or content.

Cookies Policy

15. What cookies are

Cookies are small text files placed on a computer, telephone or other device when a website is visited. They allow a website to recognise a device, remember choices and collect information about how the website is used.

Similar technologies may include local storage, pixels, tags and scripts. References to “cookies” in this policy include these technologies where appropriate.

Some cookies operate only during a browsing session. Others remain on a device for a specified period or until they are deleted.

16. How we use cookies

Our website may use the following categories of cookies:

Strictly necessary cookies

These cookies are required for the website and requested services to function. They may be used to:

  • provide security and prevent fraud;

  • remember privacy and cookie choices;

  • operate online forms;

  • maintain a booking or payment session;

  • balance website traffic; and

  • enable other essential website functions.

These cookies cannot normally be switched off through our website because the requested service could not function properly without them.

We do not use strictly necessary cookies for unrelated advertising purposes.

Preference and functionality cookies

These cookies remember choices such as language, display preferences, form details or other customised settings.

They are used only with consent where the law requires it.

Analytics cookies

Analytics cookies help us understand matters such as:

  • how many people visit the website;

  • which pages they view;

  • how visitors reach the website;

  • how long visits last;

  • whether errors occur; and

  • which parts of the website could be improved.

Information may be associated with an online identifier or IP address. Analytics cookies are not treated as strictly necessary and will not be placed unless the visitor has consented.

Advertising and social-media cookies

If used, these cookies may:

  • measure advertising performance;

  • help limit repeated advertisements;

  • create an understanding of audience interests;

  • support advertising on other websites; or

  • enable content or features provided by social-media platforms.

They may allow the relevant provider to recognise a visitor across different websites or services. We will not place or activate these cookies unless the visitor has consented.

17. Cookie summary

The cookies available on the website will depend on the features and services operating at the time of the visit.

CategoryPurposeActivatedStrictly necessarySecurity, consent settings, forms, bookings and core website functionsWhen required for the website or requested servicePreferencesRemembering optional choices and settingsAfter consent, where requiredAnalyticsMeasuring visits and improving website performanceOnly after consentAdvertising and social mediaAdvertising measurement, embedded content and social-media featuresOnly after consent

The website’s cookie settings panel should provide the current cookie names, providers, purposes and durations where this information is available.

Third-party services may set their own cookies after consent. Those providers are responsible for their own use of information and should provide separate privacy information.

18. Managing cookie choices

When a visitor first uses the website, they should be offered clear choices to:

  • accept optional cookies;

  • reject optional cookies; or

  • choose cookie categories.

Rejecting optional cookies must be as straightforward as accepting them.

Visitors can change or withdraw their consent at any time using the Cookie Settings link displayed on the website.

Withdrawal of consent does not affect the lawfulness of cookie use that occurred before consent was withdrawn.

Browser settings can also be used to block or delete cookies. Blocking all cookies may prevent parts of the website, including forms or booking functions, from operating correctly.

19. Embedded content

Pages may include maps, videos, booking widgets, social-media content or other material supplied by third parties.

Where this content is not essential, it should remain blocked until the visitor gives the relevant cookie consent. After activation, the third-party provider may collect technical information and set cookies under its own policies.

20. Changes to this policy

We may update this policy when:

  • our website or services change;

  • we introduce a new supplier or technology;

  • our use of personal information changes; or

  • applicable legal or regulatory requirements change.

The current version will be displayed on our website. Significant changes will be highlighted where appropriate.

21. Questions and complaints

Please contact us first if you have a question or concern about our use of personal information:

Haworth Manor Ltd, trading as Lindors Country Estate
Lindors Country Estate
Stowe Road
St Briavels
England
GL15 6RB
United Kingdom

Email: lindorscountryhouse@outlook.com
Telephone: +44 (0)7414 473004

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

We would appreciate the opportunity to address your concerns before you contact the Information Commissioner’s Office, but you are not required to contact us first.